Terms & Conditions

To help us provide the best possible service to you and as a courtesy to our therapists, we have developed and apply the following terms and conditions. By booking a massage or purchasing a gift voucher with Healthland you are agreeing to these terms and conditions.

1. General

  • All Healthland’s therapists are trained professional massage specialists.
  • Healthland provides only professional, health and wellbeing-focused massage. Adult services are not provided.
  • Please address your massage therapist the way you would a physiotherapist, chiropractor, or medical doctor.
  • Healthland reserves the right to change prices and services without notice.

2. Online Bookings, payments and deposits

  • All online appointments and bookings are required to be paid in full at time of booking.

3. Cancellations & changes to your appointment

  • We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.
  • If you cancel your appointment prior to the 24-hour notice period, the full value of your booked service will be credited to you in the form of a Heathland gift voucher. This will be emailed to you within one (1) working day of the cancellation being made. Please note: We do not offer refunds for cancelled appointments.
  • Appointments cancelled, no shows within the 24-hour of your appointment will incur a 100% (of your booked service) cancellation fee.
  • Any cancellations or changes to you booking must be communicated by telephone or email with a minimum of 24 hours’ notice.

4. If you are running late

  • We ask that you arrive 10 minutes prior to your appointment. You can relax with a tea and unwind while you wait.
  • Please let us know by telephone as soon as possible if you are running late or are not ready to commence your massage at the arranged time. We will try to accommodate you as best as possible.
  • Please note that due to scheduling constraints, your therapist may still have to conclude your massage at the scheduled finish time. 

5. Gift Vouchers

  • Certificates are valid for the time period indicated on the gift voucher and are non-refundable, however we do allow them to be transferred if you are unable to use them for a valid reason.
  • Vouchers can be redeemed for any services offered, one voucher per person.
  • Not redeemable for cash, not refundable and cannot be used in conjunction with any other offers or promotions.

6. Payment

  • Healthland offers a range of payment options including, but not limited to:- Cash, Bank Card, Visa, Mastercard & EFTPOS and if available, AfterPay/ZipPay, etc.

7. Personal Conduct

  •  Underwear must be worn at all times, throughout the duration of the massage.
  • Your therapist has the right to cancel the massage and leave the premises immediately if there is any harassment either physical, sexual, or verbal. This could result in a police report being filed if the charges are deemed to be of a serious nature.
  • Your therapist will use towel draping to respect your privacy during your massage. The therapist will only uncover that the part of your body that they are working on at that time.
  • If for any reason you are uncomfortable or need specific attention at any point during your massage, please notify your therapist immediately.
  • If you prefer more or less pressure during your massage, or if you need a glass of water, a tissue or would like to change the style of massage during your treatment, it’s important that you inform your therapist immediately and they will do their best to accommodate your request.

8. Health Conditions

  • Please advise us of any special health conditions or medications when scheduling your appointment as it may impact your selected treatment.
  • If you experience any of the following, we strongly advice you consult your doctor before your treatment to obtain their approval:
    • high/low blood pressure
    • heart conditions, allergies
    • physical ailments
    • surgery
    • pregnancy
    • or any other medical conditions
  • For remedial and therapeutic treatments, you will be given a form to complete regarding your health record at the time of your booking. This will allow your therapist to correctly prepare for your massage and provide the best possible treatment for you.

9. Pregnancy

  • Massage is not recommended for the first trimester of pregnancy but is considered safe during the second and third trimesters when carried out by a trained therapist. If you are pregnant, it is essential that you consult your doctor before your massage treatment.
  • To ensure you receive a safe and effective treatment, please provide all necessary and current health information about your pregnancy to your therapist.
  • Some types of therapeutic massage may not be appropriate throughout your pregnancy. Your therapist is a fully trained professional and reserves the right to deny any treatment requests they deem as unsuitable.
  • It is essential that you inform us if you have any of the following symptoms or conditions:
    • Nausea
    • Low Blood Pressure
    • High Blood Pressure
    • Haemorrhoids
    • Deep Vein Thrombosis (DVT)
    • Eclampsia
    • Abdominal Cramping
    • Placenta Praevia
    • Diabetes

Find Us

Our Location & Operating Hours

We are located at Doubletree Hilton Northbridge.
Level 1, 100 James St, Northbridge WA 6003